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Spa Etiquette & Policies
Your experience is very important to all the members of our team. In order to provide customized attention to each of our valued guests, we respectfully request that the following etiquette and policies be observed. Our policies are designed to benefit our guests and to continue our history of providing superior customer service to our established and future clientele.
DISROBING AND DRAPING
Professional draping is used for every session and your comfort is our primary concern. Choose to add table heat or turn it off in your customization form!
CANCELLATIONS AND LATE ARRIVALS
Please understand that when appointments are cancelled without giving us enough notice, we miss the opportunity to refill the time and other valued guests on our waiting list are unable to schedule services they need. We ask that when possible, you allow at least 24 hours to adjust or cancel your appointment.
EXPIRATIONS AND REFUNDS
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