Spa Etiquette & Policies
Your experience is very important to all the members of our team. In order to provide customized attention to each of our valued guests, we respectfully request that the following etiquette and policies be observed. Our policies are designed to benefit our guests and to continue our history of providing superior customer service to our established and future clientele.
DISROBING AND DRAPING
Professional draping is used for every session and your comfort is our primary concern. Our professionals can adjust according to your preferences.
Disrobe to your comfort level.
Choose traditional draping using a full sheet...
...or European-style draping covering less of the body.
CANCELLATIONS AND LATE ARRIVALS
Please understand that when appointments are cancelled without giving us enough notice, we miss the opportunity to refill the time and other valued guests on our waiting list are unable to schedule services they need. We ask that when possible, you allow at least 24 hours to adjust or cancel your appointment.
We are happy to adjust, reschedule, or cancel your session with 24 hours at no charge!
Cancellations 4-24 hours prior to service are charged 50% of the scheduled service price unless we are able to refill the session.
Late arrivals will end on time. Appointments are marked as no-show after 15 minutes if we are not contacted.
Cancellations inside 4 hours and no-shows are charged 100% of the service price and pre-payment may be required for future appointments.
EXPIRATIONS AND REFUNDS
Our gift cards are loadable in any dollar amount, and never expire or lose value!
Passes can be shared with family and friends, and never expire or lose value!
We don't offer refunds on services, deposits, gift cards, passes or products.