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SPA POLICIES
Simple guidelines for a smooth, relaxing visit.
Your comfort and experience are our top priority. To ensure every guest receives personalized care, we kindly ask that you observe the following etiquette and policies. These guidelines are designed to protect your time, enhance your visit, and help us continue offering exceptional service to all clients.
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ARRIVAL & PARKING
Complete your customization form from home, so there's no need for extra time for paperwork.
Plan to arrive 5 minutes before your scheduled time to relax.
Free lot parking is available at both locations.
DISROBING & DRAPING
Your comfort comes first. Professional draping is used in every session, and you control your level of undress.
Disrobe only to your comfort level—what feels right for you.
Slip under the linens; we’ll uncover just one area at a time.
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Table heat is optional—add it or turn it off in your form.
CANCELLATION & LATE ARRIVALS
We ask for at least 24 hours’ notice when adjusting or cancelling an appointment. This allows us to offer the time to another guest and ensures fair scheduling for everyone.
24+ hours’ notice: We’re happy to cancel or reschedule at no charge so we can offer the time to another guest.
4–24 hours’ notice: If we aren't able to refill the time, a 50% fee applies; we’ll always try to rebook it first.
Under 4 hours or no-show: The full service price is charged, and pre-payment may be required for future bookings.
Late arrivals: Sessions end on time; after 15 minutes without contact, the appointment is treated as a no-show.
EXPIRATIONS & REFUNDS
For flexibility, our credits never expire. We’d love to address any concerns, but refunds are not available.
Gift cards never expire or lose value; redeem anytime at either location.
Passes never expire and may be shared with family or friends for any scheduled session.
Refunds are not offered on services, deposits, gift cards, passes, or retail products.
ADDITIONAL GUIDELINES
A few extra notes to keep visits smooth and stress-free.
Keep voices low in lobby and halls; please take phone conversations outside.
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Request a quiet session in your form to keep conversation to a minimum.
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Minors are welcome with select therapists from age six; please call to book.
HSA and FSA are accepted automatically; tell us if you need detailed receipts.
ZERO-TOLERANCE POLICY
Everyone deserves a safe, respectful environment. The behaviors below result in immediate termination and a permanent ban.
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Harassment, solicitation, or assault of any kind during a session.
Obscene remarks, exposure, or inappropriate touch directed toward staff.
Threatening, abusive, or intoxicated behavior anywhere on the premises.
Sessions may be ended immediately, with no refund and law enforcement notified.